In This Issue: Cisco Aironet Flush Ceiling Grid Clip | 10 Ways to Be a Great Teammate | News to Start Your Day
Happy Thursday! Friday is almost here. To get you through, spend your day celebrating National Mango, Hammock, and Refreshment Day! Seems like the perfect excuse to cut up a mango, enjoy an ice-cold refreshment, and relax in a hammock for a while! Maybe even spend some time daydreaming about all of your exciting weekend plans!
The CK Daily – Customer Service Travel Woes
We have heard and read a lot about customer service lately and we have been discussing “service” a lot in the business over the past couple of months. Customer service can make or break a business. It can completely defuse a situation or in some cases make things worse if it is bad customer service. I had an experience with a company lately that left me beside myself and pretty frustrated.
I booked a flight last Sunday to go visit my buddy up in Ohio in September. Everything was good and went smoothly. Five minutes after I booked my flight, I got an email from the airline stating my flight had changed. I looked it up again and my flight there moved 30 minutes later and went from non-stop to one-stop with a layover over in Chicago. I tried changing it, but the only other non-stop flight was at 9:00 pm that night or 6:55 am the next morning. Fine, I will deal with it.
Last night, I got another email stating my return flight had now changed. Same situation. It changed from non-stop to a one-stop flight and went from 1 hour to 5 hours. I was livid! So, here I am this morning trying to deal with this issue and their customer service line has a hold of over two hours. I reached out through chat and the only response was, “We are sorry. we are moving around a lot of our flights to make our schedule more efficient.”
That’s what I wanted to hit on. This company (I will not throw them under the bus in this email by name, but I am sure you can easily guess who they are.) gave a response centered around what was best for them and not what was best for the customer or even being attentive to the customer’s needs. Efficient for who? Businesses have to make decisions that affect their customers from time to time but do not have a plan that shows compassion, understanding, and concern for their customers with something major like this is not very good customer service.
I wanted to give a personal shoutout in this email to Shanyce, our Customer Service Manager, and her team. They are phenomenal. There were several times during this process that I had the thought, “This would not fly at CK if we did it that way.” BUT…I know we wouldn’t do it that way because of the awesome customer service team we have. I am very thankful for them.
Product Spotlights & Updates
Hope you are having a great Thursday! Today’s product spotlight brings you to the Cisco Aironet Flush Ceiling Grid Clip, AIR-AP-T-RAIL-F. This grid clip will allow you to install Aironet Access Points flush onto ceiling grids for a clean installation. The ceiling grid clip attaches to the mounting bracket and can accommodate ceiling grid widths of 1 and 1/2 inch, 15/16 of an inch, and 9/16 of an inch.
CablesAndKits carries a wide variety of Cisco Aironet accessories from antennas, power supplies, mounting brackets, and even have the version of the ceiling grid clip for recessed ceiling grids.
Grab your AIR-AP-T-RAIL-F for 20% for this week only!
10 Ways to Be a Great Teammate – Jon Gordon
Thursday’s can be hard to get through as we patiently wait for the weekend to arrive. Today’s motivation is coming from Jon Gordon. You can find the full post here.
WORK HARD – do the best you can. Don’t focus on the outcome or results. Each day be your best for yourself and your team.
EFFORT – it takes time and energy to be a great teammate. Your team doesn’t care if you are a superstar. They care if you are a super teammate. When you put forth the effort to help others the team will improve.
BELIEVE – believe in yourself. Believe in your team. Believe in what you can do together. When you believe in your team members their confidence and performance will rise.
ENCOURAGE – we don’t give up because it’s hard. We often give up because we get discouraged. Your team members need encouragement. Encourage them. Speak life into them. We all need encouragement and when you encourage your team members you share the positivity they need to keep moving forward.
FRIEND – is defined as a person who has a strong liking for and trust in another person: a person who helps or supports someone else. Being a friend to your team members means you support and help them. You let them know that you are there for them.
OPTIMISM – no matter what challenges you are facing believe the best is yet to come. Don’t focus on your setbacks and challenges. Learn from them and know that your vision and optimism are greater than your circumstances. See a positive future and work with your team to create it.
RESPECT – not everyone on your team is like you. It’s important to respect your team members for who they are and the contribution they make.
ENERGY – you can give it or take it. Be a giver and fuel yourself and your team with positive energy.
MOTIVATE – one of the most rewarding parts about being on a team is the opportunity to raise other people up and to experience being raised up yourself. When you motivate your team members and they motivate you anything seems possible. Teams full of energy who motivate each other become a powerful force.
ENTHUSIASM – it’s contagious just like optimism and belief. When you are enthusiastic you lift up yourself and your team. Share your enthusiasm today.
Today’s News to Start Your Day:
- Bed Bath & Beyond will officially swing open the doors of its newly remodeled flagship location in New York City. For nearly three decades, the roughly 92,000-square-foot location on 6th Avenue in the Chelsea neighborhood sat mostly untouched. Fixtures became dated. Merchandise was piled higher and higher to the ceiling. Signage was dark, and the lower level felt akin to a dungeon. The remodeled space looks nothing like it did before. You can find some photos here!
- Local officials across the U.S. are starting to reimpose Covid mask rules as the delta variant takes hold.
- Google Maps has announced several new features expanding to 10,000 cities across 100 countries. One feature will show you how crowded a transit line is so that you can avoid crowds on your commute.
- The demand for Crocs continues to keep the company on the rise. As Crocs have been deemed the “it-shoe” of the pandemic the company is seeing record revenue each quarter.
- The 82-year-old passenger on Tuesday’s Blue Origin mission enthusiastically thanked Jeff Bezos for the flight but also offered some less-than-stellar comments on the 11-minute trip. “We went right on up and I saw darkness. I thought I was going to see the world, but we weren’t quite high enough,” said Funk.